The departments interviewed for the survey were asked to share their top concerns and issues that they believed were critical to financial management systems. Concerns that were identified multiple times by different individuals and by different departments are summarized below. Some issues repeat the interview attributes identified in the report; but, agency staff also identified them as their most urgent concerns. The percentage shown indicates the number of agencies who identified the item as a top concern or priority.

• 100 percent identified recruitment, retention, classification, hiring process or hiring restrictions a top concern;
• 100 percent expressed concern and frustration for the continued deferral or recognition of administrative and financial management system funding requirements;
• 85 percent identified a concern with the continuing ability or difficulty to maintain the existing system (staffing, technology, and resource issues);
• 77 percent are concerned with system obsolescence and the related risks of system obsolescence;
• 77 percent identified a need to replace their current system with a consolidated, integrated system to meet accounting and reporting requirements;
• 62 percent identified a critical need for additional knowledge skill sets for their staff;
• 54 percent want improved or increased statewide standards in accounting, budgeting and information technology;
• 54 percent identified concerns with internal controls and data integrity;
• 39 percent identified a concern with the ability to meet federal reporting requirements;
• 39 percent identified improvements must be made to the project approval and funding process;
• 33 percent expressed concern of the lack of automation and reengineering at the control agencies and the direct impact on the departments ability to make improvements;
• 31 percent want customer service improvements, economies, and/or efficiencies with the consolidation of some state services;
• 23 percent identified concerns with agency and state leadership;
• 15 percent identified employee morale and job satisfaction;
• 15 percent identified the continuous affect of legislative actions.

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